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OVIS Foundation Refund Policy 


We are grateful for your donation and support of our organization. Refunds are only granted in exceptional circumstances, within 30 days of the donation date, and are returned using the original method of payment. A request for refund must be completed in writing to Refund will be executed within 30 days from the receipt of the email.
Some circumstances in which refunds might be granted include:

  • The donation was made in error, had an incorrect amount, or the selected charity was not that intended by the donor

  • The donation was not authorized by the donor

  • The donor’s circumstances have changed materially, for instance if the donation was made from the proceeds of a sale that was later canceled or refunded.

Recurring Donation Refunds
Donors have the option to give recurring or one-time donations. We are only able to refund donations from the 30 days before the date of the refund request. See Donation Refund Policy above.


All sales are final. There are no refunds unless the merchandise was sold defective.

Contacting Us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:


22568 Mission Blvd

Suite 406

Hayward, CA 94541

Effective as of February 17, 2023

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